We believe that having your business is both a privilege and a responsibility.
We hope to maintain that business by providing you with solutions to your information technology problems.
We also recognise that in order to enable you to concentrate on your core business issues, it is crucial
that we provide first class information technology services that complement our machining solutions.

The intent of software support is to provide you with the quality software support and services you need.

Our vision is to achieve a level of support excellence that exceeds your expectations and differentiates
us in the marketplace by providing:
· Rapid response to your requests
· Fast relief to high impact problems
· Timely problem resolution
· High quality fixes and information
· Up-to-date service and installation information.

We are committed to achieving the highest level of customer satisfaction in the industry, with quality
focused programs designed to provide services that enhance and maximize the use of our products.
As your solutions partner, we are dedicated to enabling your success.

Support plans are comprised of the following.
· eMail and VOIP support
· Cabinet Library creation assistance
· Access to on-line training aids
· Assistance for advanced scripting (custom components etc)
· Notification of free version (minor) updates (including new features & enhancements)
· Upgrades to new (major) versions and other products at reduced cost.
· Reduced rate for on-site training and system integration by negotiation.

As part of your package, you can make a request for remote assistance at anytime by emailing us with the
requested time slot, or call us using the VOIP facility.
You will also have to have down loaded and installed the necessary software from here.
You will be contacted by the Support team at the time we have mutually arranged with guidance as to further steps.